1. These Delivery and Payment Terms govern the conditions under which the Operator provides Paid Services to Users and the terms of payment for such Services (hereinafter referred to as "Payment Terms").

2. These Payment Terms are an integral and binding part of the Terms and Conditions for the provision of Partoska service for sharing media from events.

3. Capitalized terms and definitions used in these Payment Terms but not defined herein shall have the meaning ascribed to them in the General Terms and Conditions for the provision of Partoska service for sharing media from events (the "Terms").

4. The Operator points out that part of the information obligation regarding payment and delivery is fulfilled outside the scope of these Payment Terms, in particular through the current offer of Services available in the Platform user interface and the Terms.

1. Types of Paid Services. The Operator offers the following types of Paid Services, subject to availability and the Operator's current offer:

• a. Event Upgrade Programs that provide enhanced functionality for Events, such as increased storage capacity, extended event duration, additional features for specific Events, or removal of limitations applicable to Free Services;
• b. User Upgrade Programs that provide enhanced functionality for Users, such as synchronization with third-party services, integration capabilities, advanced sharing features, priority support, or other user-level benefits.

2. Pricing. The prices for Paid Services are set out in the Operator's current offer available in the Platform user interface. All prices are stated:

• a. In the currency specified in the offer (typically CZK or EUR);
• b. Including all applicable taxes, including VAT, unless otherwise stated;
• c. For the specific billing period (one-time payment, monthly subscription, annual subscription, or other period as specified).

3. Price Changes. The Operator reserves the right to change the prices for Paid Services at any time. However:

• a. Price changes do not affect Paid Services that have already been purchased and paid for;
• b. For subscription-based Paid Services, the Operator will notify Users of price changes at least 30 days before the new prices take effect;
• c. If the User does not agree with a price increase for subscription-based Paid Services, the User may terminate the subscription before the new price takes effect, in which case the Services will continue at the old price until the end of the current billing period.

4. Promotional Offers. The Operator may, from time to time, offer promotional pricing, discounts, or special offers for Paid Services. Such promotional offers:

• a. Are subject to specific terms and conditions that will be communicated to Users when the offer is made;
• b. May be limited in time, quantity, or availability;
• c. Cannot be combined with other offers unless expressly stated;
• d. Are provided at the Operator's sole discretion and may be modified or withdrawn at any time.

1. Payment Gateway Provider. All online payments are processed through the payment gateway provided by Comgate, a.s., which offers a comprehensive and secure payment solution. More information about the Comgate payment gateway is available at: https://www.comgate.cz/cz/platebni-brana

2. Available Payment Methods. The Operator accepts payments through the following methods, subject to availability:

• a. Card Payments: Payment cards (credit cards and debit cards) including Visa, Visa Electron, Mastercard, Maestro, as well as digital wallet payments such as Google Pay and Apple Pay. Card payments are processed securely through the Comgate payment gateway. How card payments work: When you select card payment, you will be redirected to the secure Comgate payment gateway where you enter your card details. The payment is processed in real-time and you receive immediate confirmation. Your card information is encrypted and processed in compliance with PCI DSS security standards. The Operator does not store your complete card details. More information: https://help.comgate.cz/v1/docs/cs/platby-kartou
• b. Bank Transfers and Bank Payment Buttons: Direct bank transfers and instant bank payment buttons for major Czech and Slovak banks (such as Fio Bank, Komerční Banka, Raiffeisen Bank, and others). How bank transfers work: You can pay directly from your bank account using bank payment buttons, which provide instant payment confirmation. After selecting your bank, you will be redirected to your bank's secure interface to authorize the payment. Once confirmed, the payment is processed immediately and your Paid Service is activated. More information: https://help.comgate.cz/docs/bankovni-prevody
• c. Other Payment Methods: Online payment systems, e-wallets (including PayPal), and other payment methods as supported by the Comgate payment gateway and made available by the Operator from time to time.

3. Payment Processing. Payments for Paid Services are processed through the Comgate Payment Gateway, a third-party payment service provider. By making a payment, the User agrees to:

• a. Provide accurate and complete payment information;
• b. Authorize the Operator to charge the specified payment method for the agreed amount;
• c. Comply with the terms and conditions of the payment gateway provider;
• d. Accept that payment processing is subject to the privacy policy and security measures of Comgate Payment Gateway as described in the Privacy Policy.

4. Payment Security. The Operator does not store complete payment card details. All payment information is processed securely by Comgate Payment Gateway in compliance with PCI DSS (Payment Card Industry Data Security Standard) and applicable data protection regulations.

5. Payment Currency. Payments are processed in the currency specified in the Operator's offer. If the User's payment method uses a different currency, the payment may be subject to currency conversion by the User's bank or payment provider, and additional fees may apply.

6. Payment Support and Contact Information. For questions, complaints, or support regarding payment processing, the payment gateway, or payment-related technical issues, you may contact Comgate, a.s. directly: Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic, email: platby-podpora@comgate.cz, phone: +420 228 224 267.

1. Payment Initiation. When the User purchases Paid Services:

• a. The User selects the desired Paid Service from the Operator's current offer;
• b. The User reviews the description, price, and billing period of the selected Service;
• c. The User is redirected to the payment gateway to complete the payment;
• d. The User provides payment information and authorizes the transaction.

2. Payment Confirmation. Upon successful completion of payment:

• a. The User receives a payment confirmation via email sent to the address associated with the User Account;
• b. The confirmation includes transaction details, including the Service purchased, amount paid, transaction date, and transaction identifier;
• c. The User may access transaction history and receipts through the Platform user interface.

3. Failed Payments. If a payment fails or is declined:

• a. The User will be notified of the failure and the reason (if available);
• b. The Paid Service will not be activated until payment is successfully completed;
• c. The User may attempt payment again using the same or a different payment method;
• d. The Operator is not responsible for failed payments caused by insufficient funds, expired payment methods, bank rejections, or other issues outside the Operator's control.

4. Payment Disputes. If the User disputes a payment or identifies an unauthorized transaction:

• a. The User should contact the Operator immediately using the contact information provided in paragraph 3. of Section II of the Terms;
• b. The Operator will investigate the dispute and work with the User to resolve it;
• c. The User may also contact their bank or payment provider to dispute the transaction;
• d. The Operator will cooperate with payment providers and financial institutions in resolving payment disputes.

1. Digital Delivery. All Paid Services are delivered digitally through the Platform. There are no physical goods to be shipped or delivered.

2. Activation of Paid Services. Upon successful payment:

• a. Event Upgrade Programs are activated immediately for the specific Event to which they apply;
• b. User Upgrade Programs are activated immediately for the User Account;
• c. Activation is automatic and does not require manual intervention by the Operator, except in cases of technical issues;
• d. The User can immediately begin using the enhanced features and functionalities provided by the Paid Service.

3. Delivery Time. Paid Services are typically activated within a few minutes of successful payment confirmation. In exceptional cases (such as technical issues, security verification, or payment processing delays), activation may take up to 24 hours. If activation does not occur within 24 hours, the User should contact the Operator's support.

4. Access to Paid Services. Once activated:

• a. The User accesses Paid Services through the same Platform user interface used for Free Services;
• b. Enhanced features are automatically enabled in the User Account or Event;
• c. No additional downloads, installations, or setup is required unless specified in the Service description;
• d. The User retains access to Paid Services for the duration of the billing period for which payment was made.

5. Service Availability. The Operator will make commercially reasonable efforts to ensure that Paid Services are available and functional. However:

• a. Occasional downtime for maintenance, updates, or technical issues may occur;
• b. The Operator will notify Users of planned maintenance when reasonably possible;
• c. Unplanned service interruptions will be addressed as promptly as possible;
• d. The Operator's obligations regarding service quality and availability are set forth in the Terms.

1. One-Time Payments. Some Paid Services are offered as one-time purchases:

• a. Payment is made once and the Service is provided for a specific Event or for a defined period;
• b. No automatic renewal occurs;
• c. The User may purchase the same Service again for additional Events or periods if desired.

2. Subscription-Based Services. Some Paid Services are offered on a subscription basis (monthly, annual, or other recurring period):

• a. The billing period is specified in the Service description;
• b. Payment is due at the beginning of each billing period;
• c. Subscriptions automatically renew at the end of each billing period unless canceled by the User;
• d. The User will be charged the then-current price for the Service at each renewal.

3. Automatic Renewal. For subscription-based Paid Services:

• a. The subscription will automatically renew for successive billing periods of the same duration;
• b. The User's payment method will be automatically charged at the beginning of each new billing period;
• c. The Operator will send a reminder email before the renewal charge is processed (typically 7 days in advance);
• d. The User is responsible for ensuring that payment information is current and that sufficient funds are available.

4. Renewal Failures. If automatic renewal payment fails:

• a. The Operator will attempt to process the payment again (typically multiple times over several days);
• b. The User will be notified of the payment failure via email;
• c. If payment cannot be processed after multiple attempts, the subscription may be suspended or canceled;
• d. The User may update payment information and manually renew the subscription through the Platform user interface.

1. Cancellation by User. The User may cancel subscription-based Paid Services at any time:

• a. Cancellation can be made through the Platform user interface or by contacting the Operator's support;
• b. Upon cancellation, the subscription will not renew at the end of the current billing period;
• c. The User retains access to Paid Services until the end of the current billing period for which payment was made;
• d. No refund is provided for the unused portion of the current billing period, except as required by law or as set forth in these Payment Terms.

2. Cancellation by Operator. The Operator may suspend or cancel Paid Services if:

• a. The User violates the Terms, including but not limited to the User Content Policy;
• b. Payment cannot be processed after multiple attempts;
• c. The User engages in fraudulent activity or unauthorized use of the Services;
• d. The Operator is required to do so by law or court order;
• e. The Operator discontinues offering a particular Paid Service, in which case the Operator will provide reasonable notice and a pro-rated refund for any prepaid but unused portion of the Service.

3. Refund Policy. Refunds for Paid Services are provided in the following circumstances:

• a. Withdrawal Right: Consumers have the right to withdraw from the Agreement for Paid Services within 14 days of purchase, as set forth in the Consumer Protection Policy, provided that the User has not requested that performance begin before the expiration of the withdrawal period. If the User has requested early performance and then withdraws, the User must pay a proportionate amount for Services provided up to the moment of withdrawal;
• b. Defective Performance: If Paid Services are defective and the defect is not remedied within a reasonable time, the User may be entitled to a refund as set forth in the Consumer Protection Policy and the Terms;
• c. Operator Cancellation: If the Operator cancels a subscription-based Paid Service or discontinues a Service, the User will receive a pro-rated refund for any prepaid period during which the Service was not provided;
• d. Exceptional Circumstances: The Operator may, at its sole discretion, provide refunds in other exceptional circumstances on a case-by-case basis.

4. Refund Process. When a refund is due:

• a. The refund will be processed to the original payment method used for the purchase;
• b. Refunds are typically processed within 14 days of approval;
• c. The time for the refund to appear in the User's account depends on the payment method and the User's bank or payment provider;
• d. The User will receive confirmation once the refund has been processed.

5. Non-Refundable Situations. Refunds will not be provided in the following cases:

• a. The User has fully consumed or used the Paid Service during the billing period;
• b. The User cancels a subscription partway through a billing period (access continues until the end of the paid period, but no refund is given);
• c. The Operator terminates Services due to the User's violation of the Terms;
• d. The User changes their mind about a purchase after the withdrawal period has expired and after requesting early performance;
• e. Other situations where refunds are not required by law or these Payment Terms.

1. Invoices. For each payment made for Paid Services:

• a. The Operator will issue an invoice or receipt in accordance with applicable tax regulations;
• b. Invoices are sent via email to the address associated with the User Account;
• c. Invoices can also be accessed through the Platform user interface;
• d. Invoices include all required information, including the Operator's identification details, User's details, description of Services, amount paid, and VAT (if applicable).

2. Tax Information. The User is responsible for:

• a. Providing accurate billing information, including name, address, and tax identification number (if applicable);
• b. Paying any applicable taxes on Paid Services in their jurisdiction;
• c. Informing the Operator of any tax exemptions or special tax status that may apply.

3. VAT and Other Taxes. Prices for Paid Services may include or exclude VAT depending on the User's location and tax status:

• a. For Users in the Czech Republic, prices include Czech VAT at the applicable rate;
• b. For Users in other EU countries, VAT treatment depends on whether the User is a consumer or business and the applicable reverse charge mechanism;
• c. For Users outside the EU, prices typically exclude VAT;
• d. The final price including all applicable taxes is shown to the User before payment is completed.

1. Partner Programs. As set forth in the Terms, the Operator may offer affiliate or partner programs through which Users can participate in the provision of Services to other Users.

2. Commission and Rewards. Users participating in partner programs may receive:

• a. More favorable conditions for the use of Services (such as discounted pricing or enhanced features);
• b. Monetary rewards based on referrals, usage by referred users, or other metrics;
• c. Other benefits as specified in the partner program terms.

3. Payment of Commissions. For partner programs that include monetary rewards:

• a. The specific calculation method, payment schedule, and conditions for receiving commissions are set forth in the partner program terms;
• b. Commissions are typically paid via bank transfer, PayPal, or other methods specified in the partner program;
• c. Minimum payout thresholds may apply;
• d. The Operator reserves the right to withhold commission payments if the User has violated the Terms or engaged in fraudulent activity.

4. Partner Program Terms. Participation in partner programs is subject to separate terms and conditions that are made available when the User enrolls in a program. Those terms are incorporated by reference into these Payment Terms.

1. The Operator may modify these Payment Terms from time to time to reflect changes in payment processing, pricing structures, legal requirements, or business practices.

2. When the Operator makes material changes to these Payment Terms:

• a. The Operator will update the "Last Change" date at the beginning of this document;
• b. The Operator will notify Users through appropriate means such as email or notice in the Platform user interface;
• c. Changes will take effect on the date specified in the notice;
• d. Continued use of Paid Services after the effective date constitutes acceptance of the modified Payment Terms.

3. If the User does not agree with changes to these Payment Terms, the User may cancel subscription-based Paid Services before the changes take effect.

1. For questions, concerns, or support regarding payments, billing, invoices, or these Payment Terms, the User should contact the Operator:

• a. At Fabrika Charvát s.r.o., Příčná 1892/4, 110 00 Praha, Czech Republic;
• b. Through the contact form or support features available in the Platform user interface.

2. For payment disputes or technical issues with payment processing, the User may also contact Comgate Payment Gateway support as specified in the payment gateway interface.