1. In order to fulfill the information obligation towards the consumer regarding, in particular, but not exclusively, the right to withdraw from the contract and the rights from defective performance and the conditions for their application, the Operator has adopted this Consumer Protection Policy (hereinafter referred to as "Policy").

2. This Consumer Protection Policy is an integral and binding part of the Terms and Conditions for the provision of Partoska service for sharing media from events.

3. Capitalized terms and definitions used in this Consumer Protection Policy but not defined herein shall have the meaning ascribed to them in the General Terms and Conditions for the provision of Partoska service for sharing media from events (the "Terms").

4. The Operator points out that part of the consumer's information obligation is fulfilled outside the scope of this Policy, in particular through the current offer of Services and the Terms.

5. The Operator can be contacted via the following methods:

• a. At Fabrika Charvát s.r.o., Příčná 1892/4, 110 00 Praha, Czech Republic;
• b. Through the contact form or support features available in the Platform user interface.

6. The User is not entitled to withdraw from the Agreement, the subject of which is the provision of Free Services after performance has begun, in accordance with Section 1837 paragraph 1 letter l) of the Civil Code.

7. The User is not entitled to withdraw from the Agreement, the subject of which is the provision of Paid Services, if performance based on this Agreement began with their prior express consent before the expiration of the period for withdrawing from the Agreement. In cases of use of Paid Services, the User is entitled to withdraw from the Agreement within 14 days from the date of its conclusion, even without giving a reason for withdrawal, in accordance with Section 1829 paragraph 1 of the Civil Code. The User can exercise the right to withdraw from the Agreement by making any clear statement to the Operator, e.g. through the elements of the user interface of the Platform intended for this purpose. To withdraw from the Agreement, the User can also use the sample form that forms Appendix A. of this Policy below.

8. If the Operator has started the performance of Paid Services on the basis of the User's express request before the expiry of the period for withdrawing from the Agreement, the User shall pay the Operator a proportionate part of the agreed price for the performance provided up to the moment of withdrawal from the Agreement.

9. Rights arising from defective performance provided to the User on the basis of the Agreement by the Operator are governed by generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117, Sections 2158 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection).

10. The Operator is responsible for the fact that the Services will be provided to the User in the agreed quality and execution based on the Agreement. If the quality and execution are not agreed upon, the Operator performs in accordance with the standards set forth in the Terms.

11. The User cannot claim rights from defective performance if the defect in the Paid Services is caused by the User themselves, including but not limited to:

• a. Violation of the User Content Policy;
• b. Uploading of User Content that violates applicable law;
• c. Failure to protect login credentials or User Account as required by the Terms;
• d. Use of the Services in a manner inconsistent with the Terms.

12. The User can claim rights from defective performance through a complaint. After making a claim, the Operator is obliged to issue a written confirmation to the User stating the date when the claim was made, what it contains and what method of handling the claim is required, and the User's contact details for the purpose of providing information on handling the claim. Complaints alleging defects in the Paid Services must be handled by the Operator in a reasonable time, taking into account the nature of the Paid Services requested by the User and the purpose for which the User requested the Paid Services. After this period has expired in vain, the User may withdraw from the Agreement or request a reasonable discount.

13. If the Paid Services have a defect, the User may request its removal. The Operator decides on the method of removing the defect of the Paid Services. The Operator may refuse to remove the defect in cases where it is impossible or disproportionately expensive with regard to the importance of the defect and the value that the Paid Services would have without the defect. The Operator will remove the defect within a reasonable time after it occurs.

14. The User is entitled to request a reasonable discount or withdraw from the Agreement if:

• a. The Operator refused to remove the defect or did not remove it;
• b. The defect manifests itself repeatedly;
• c. The defect is a material breach of the Agreement;
• d. From the statement of the Operator or from the circumstances, it is obvious that the defect will not be removed in a reasonable time or without significant difficulties for the User.

15. Reasonable discount means the difference between the value of the Paid Services provided without a defect and the Paid Services that the User actually received. The User cannot exercise the right to withdraw from the Agreement if the defect in the Paid Services provided is insignificant. If the contrary is not proven, it is considered that the defect is not insignificant.

16. The User may also withdraw from the Agreement in cases where the Operator falls into arrears with the provision of Paid Services and does not fulfill its obligation without undue delay after the User has called upon it to do so, or within an additional period determined by the Parties' agreement.

17. The Operator shall, at its own expense and without undue delay, but no later than 14 days from the date on which the User or the Operator asserts rights from defective performance, return to the User the sums of money that the Operator has to return to the User due to defective performance.

18. As set forth in the Terms, the Free Services are provided on an "as is" basis. The Operator makes no warranties to the User regarding the Free Services and/or the Platform in connection with their use. Users acknowledge that complaints regarding the quality, functionality, or availability of Free Services may not give rise to rights from defective performance under this Policy.

19. The provisions of Section IV of this Policy apply primarily to Paid Services. Rights from defective performance in relation to Free Services are limited by the nature of such Services as described in the Terms.